Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you simply change your mind or need a different size we are happy to provide you with a refund or store credit but you will need to return the items at your own expense.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

$10 Flat Rate Shipping Australia Wide Only 

Free Shipping on all orders over $200 use code HYDRATE at checkout

We offer flat rate shipping Australia-wide using Fastway Couriers. If we receive your order before 1pm Mon-Fri AEST, your order will be shipped that day.

Delivery Times

Delivery times vary based on location and product availablity. Should a product be out of stock you will be contacted and advised of a new delivery date.

QLD
Expect delivery within 2-3 work days (metro areas)

EASTERN AUSTRALIA (metro areas)

Expect delivery within 2-5 work days.

WESTERN AUSTRALIA (metro areas)
Expect delivery within 7-10 work days 

RURAL AND REGIONAL AREAS
Rural and regional areas generally take up to 7 work days. 

Fastway does not ship to all rural areas and your goods will be delivered via Australia Post, this could delays. Please email us should you have any queries. 

Signing for deliveries

Deliveries will require a signature. If no one is available when your consignment arrives, a calling card will be left.

Failed attempt at delivery
For Fastway Couriers consignments, a second attempt will be made to deliver your parcel within the following two business days. If delivery is still not successful, arrangements will be made for you to pickup the parcel from your local Fastway Couriers depot.

 

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